e3bet Privacy Policy

Our Privacy Commitments

Introduction

e3bet is Bangladesh's trusted online gaming destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. This Privacy Policy describes how e3bet collects, processes, stores and protects the personal information of all registered users and visitors to the e3bet platform. By accessing or using e3bet, you acknowledge that you have read, understood and agreed to the practices described in this policy.

This policy applies to all services offered through the e3bet website including cricket betting, live casino, slots, crash games and all associated account management functions. We are committed to handling your personal data with the highest standards of care, transparency and integrity. If you do not agree with any part of this policy, please discontinue use of the e3bet platform.

Information We Collect

To provide a safe, fair and legally compliant gaming service, e3bet collects certain categories of personal information from users. We collect only what is necessary and proportionate to deliver our services effectively. The categories of data we collect include:

• Identity information: full name, date of birth, national ID or passport number (for KYC verification purposes)
• Contact information: email address, mobile phone number, and residential address in Bangladesh
• Financial information: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash/Nagad/Rocket mobile wallet numbers, Visa/Mastercard last four digits)
• Technical information: IP address, device type, browser version, operating system, session logs and approximate geographic location (city-level)
• Behavioural information: gaming activity, betting history, game preferences, session duration and frequency of visits to e3bet

How We Use Your Information

e3bet processes your personal data only for lawful, clearly defined purposes. We rely on contractual necessity, legitimate interest and legal obligation as our lawful bases for processing. The specific purposes for which we use your data are:

• Account registration, identity verification and KYC compliance to ensure the platform is used by eligible adults (21+) only
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa and Mastercard payment channels
• Providing personalised gaming experiences, including game recommendations, relevant promotions and tailored bonus offers
• Fraud prevention, anti-money-laundering screening, responsible gaming monitoring and platform security
• Customer support communications — responding to queries, resolving disputes and following up on account requests
• Analytics and service improvement — understanding how players interact with e3bet to improve performance, speed and game variety

Data Sharing and Disclosure

e3bet does not sell, rent or trade your personal data. We may share data with carefully selected third parties only where necessary to operate our services, comply with legal requirements or protect the security of the platform. All third-party partners are contractually required to handle data securely and only for the purposes we specify. Circumstances in which your data may be shared include:

• Payment processors and financial institutions (bKash, Nagad, Rocket, Visa, Mastercard) — solely to facilitate transactions you have authorised
• Game technology providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi — for game integrity verification and RTP auditing
• Fraud prevention and identity verification providers — to perform KYC screening, address verification and anti-money-laundering checks
• Legal and regulatory authorities — where e3bet is required to disclose data by applicable law, court order or regulatory directive

We will never sell your data to advertisers, data brokers, marketing agencies or any other commercial entity. Your personal information is used exclusively to provide and improve the e3bet service.

Cookies and Tracking Technologies

e3bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session security and analyse how the site is used. We use the following types of cookies:

Strictly necessary cookies keep your session active and protect against cross-site request forgery. Functional cookies remember your language and display preferences. Analytics cookies collect anonymised data about page visits, click patterns and session lengths to help us improve the e3bet platform. We do not use advertising tracking cookies or share cookie data with advertising networks.

Data Security

e3bet employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our security infrastructure includes industry-standard SSL/TLS encryption for all data in transit, server-side encryption for stored data, access controls that limit data access to authorised personnel only, regular security audits, and automated anomaly detection systems that flag unusual account activity in real time.

While e3bet takes every reasonable precaution to secure your data, no digital system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, e3bet will notify affected users promptly and take immediate remedial action in accordance with applicable data protection standards. We encourage you to choose a strong, unique password for your e3bet account and never share your login credentials with any third party.

Your Rights and Choices

As a user of e3bet, you have clear rights regarding the personal data we hold about you. We respect these rights and will respond to any valid request promptly. Your key rights include:

• Right of access: request a complete copy of all personal data e3bet holds about you at any time
• Right of rectification: ask us to correct any inaccurate or incomplete personal data without undue delay
• Right of erasure: request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention obligations
• Right to restrict processing: request that we limit how we use your data in certain circumstances, for example while a rectification request is being reviewed
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting prior lawful processing

To exercise any of the rights above, please contact our support team by email at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request to protect against fraudulent access to another person's data.

Data Retention

e3bet retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Account information and transaction records are retained for a minimum period to comply with anti-money-laundering regulations and financial reporting requirements. Once the applicable retention period has elapsed and there is no legitimate reason to retain your data, it will be securely deleted or anonymised.

If you close your e3bet account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are legally required to retain certain records (for example, financial transaction records required under applicable anti-money-laundering laws). You may request confirmation of when your data will be deleted by contacting [email protected].

Third-Party Payment Processors

When you make a deposit or withdrawal on e3bet using bKash, Nagad, Rocket, Upay, Visa or Mastercard, your transaction data is processed by the relevant payment provider. These providers operate under their own privacy policies and security standards. e3bet shares only the minimum data required to complete your transaction and does not store full card numbers or mobile banking PINs on its servers.

We encourage you to review the privacy policies of your chosen payment method provider to understand how they handle your financial data. e3bet is not responsible for the data practices of independent payment processors once data has been transmitted to them for transaction processing.

Age Restriction and Minor Protection

e3bet is strictly an adults-only platform. You must be 21 years of age or older to register an account and use any service on e3bet. We do not knowingly collect personal data from individuals under the age of 21. During the registration and KYC process, e3bet verifies the age of all users. Any account found to belong to a person under 21 will be suspended immediately and all associated funds returned in accordance with our Terms and Conditions.

Changes to This Privacy Policy

e3bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or business operations. When we make material changes to this policy, we will notify registered users by displaying a prominent notice on the e3bet platform and updating the 'Last Updated' date at the top of this page. The revised policy will take effect immediately upon publication.

Your continued use of e3bet after the revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and may request deletion of your account and personal data by contacting [email protected].

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way e3bet handles your personal data, our support team is available 24/7 to assist you. All privacy-related enquiries are treated with strict confidentiality and responded to within 30 days. Please reach out to us at: